Quality Management in Business Essay Example | Topics and Well Written Essays - 3000 words

Quality Management in Business - Essay Exampleminimum errors in the operational procedures and improvising production works as per customers posit (Arab British Academy for Higher Education, n. d.). Specifically, in impairment of hotels such as The Rose and Crown that relies on customer service rather than selling products, errors can be of multiple forms. These can be providing the customers with unforesightful levels of service or poor customer response time. All these forms of errors are normal in content of hospitality manufacturing but the main concern lies on the management about how they deal with such issues and how fast they rectify them (Arab British Academy for Higher Education, n. d.).Quality, in terms of service in hotel industry is a process where the management team focuses on assessing the expectations of the customers for the services that they are offered with (AbuKhalifeh & Som, 2012). Customers expectations can be evaluated in terms of reliability, assuranc e responsiveness and empathy. In case of The Rose and Crown hotel, the degrading fiber of service towards customers can be stated as the cause of emerging major problems. Services provided by the hospitality organisations towards its customers can be segregated into multiple categories that together contribute towards the overall development of maintaining greater association with the customers (AbuKhalifeh & Som, 2012).Quality assurance and note control are duly considered to be the subparts of total quality management (TQM). These two assessment tools provide both qualitative as well as denary data and and so play decisive roles in inspecting and assuring an organizations quality service management. The data accumulated through these two processes eventually helps in developing and initiating strategies for improvising the quality of service and thus providing customer satisfaction (Shahin, n. d.). For bringing about improvement in The Rose and Crown in terms of service, which is